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BEARDMATE by ChaliseyZ Central L.L.C.
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Shipping policy

BeardMate is a brand operated by Chaliseyz Central L.L.C. This Shipping Policy explains our order processing, shipping, delivery, tracking, and lost-package practices.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully completed.

Business days do not include weekends or public holidays. Processing may take longer during holidays, promotions, product launches, or periods of high demand.

Once an order has entered processing or has been transferred to the shipping carrier, changes or cancellations may no longer be possible.

Shipping Locations

We currently ship to locations displayed as available during checkout. Shipping availability may depend on the product, destination, carrier coverage, and applicable restrictions.

If we cannot ship to your destination, you will be notified and any payment collected for the canceled order will be refunded.

Shipping Rates

Shipping rates are calculated and displayed during checkout before you complete your purchase. Rates may depend on:

  • Delivery destination
  • Selected shipping method
  • Package size and weight
  • Product type
  • Available promotions

Any free-shipping offer is subject to the terms shown with that promotion.

Estimated Delivery Times

Estimated delivery times are displayed during checkout or in your order confirmation when available.

Delivery estimates begin after the order has been processed and transferred to the carrier. They are estimates and are not guaranteed.

Orders may be delayed due to:

  • Carrier disruptions
  • Severe weather
  • Holidays or high shipping volume
  • Customs processing
  • Incorrect or incomplete delivery information
  • Product availability
  • Events outside our reasonable control

BeardMate is not responsible for carrier delays, but we will provide available tracking information and reasonable assistance when possible.

Order Tracking

If tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link after your order ships.

Tracking information may take 24–72 hours to update after the carrier receives the package.

If you have not received tracking information after the processing period, contact us with your order number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, carefully verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City, state, and postal code
  • Country
  • Contact information

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been submitted.

BeardMate is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer. Additional shipping costs for redirecting or reshipping an order may be the customer’s responsibility.

International Shipping

International shipping may be available for eligible destinations shown during checkout.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless checkout expressly states otherwise. These charges are not included in the product price or standard shipping charge.

Customs processing may delay delivery. BeardMate does not control customs decisions or processing times.

Customers are responsible for ensuring that ordered products may legally be imported into their destination country.

Multiple Packages

Products from the same order may be shipped separately due to availability, package size, or fulfillment location. When available, separate tracking information will be provided for each package.

You will not be charged additional shipping fees solely because we divide an order into multiple packages.

Delayed Orders

If an order has not arrived within the estimated delivery period:

  1. Review the tracking information for updates.
  2. Confirm that the shipping address is correct.
  3. Check around the delivery location and with household members or neighbors.
  4. Contact the carrier for additional delivery information.
  5. Contact BeardMate if further assistance is needed.

Carrier delays do not automatically qualify an order for a refund while the package remains in transit.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Check all entrances, mailrooms, parcel lockers, and safe delivery areas.
  • Ask household members, building staff, or neighbors whether they accepted it.
  • Allow up to 48 hours, as some carriers mark packages as delivered before final arrival.
  • Contact the shipping carrier to request delivery confirmation.
  • Contact us if the package remains missing.

BeardMate is not responsible for packages lost or stolen after confirmed delivery. However, we may provide available information to help you file a carrier claim.

Lost Packages

A package is not considered lost until the carrier confirms it is lost or the carrier’s investigation period has passed.

If a package appears lost in transit, contact us at support@beardmate.shop with your order number. We will review the tracking information and, when appropriate, assist with a carrier investigation.

Any replacement or refund will depend on the investigation results, carrier policies, and circumstances of the shipment.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery. If it arrives damaged, defective, incomplete, or incorrect, contact us within 14 days of delivery.

Include:

  • Your name
  • Order number
  • Description of the issue
  • Clear photos or videos of the product
  • Photos of the packaging and shipping label

Do not discard the product or packaging until your request has been reviewed. Approved resolutions may include a replacement, refund, store credit, or other appropriate remedy.

Returned-to-Sender Packages

An order may be returned to the sender because of:

  • An incorrect or incomplete address
  • An unclaimed package
  • Refusal of delivery
  • Failed delivery attempts
  • Customs or import restrictions

If a package is returned because of information provided by the customer or failure to accept delivery, the original shipping charge is nonrefundable. Additional shipping charges may apply if the customer requests reshipment.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate the request, but changes and cancellations are not guaranteed.

Orders that have already been processed or shipped cannot be canceled. After delivery, eligible products may be returned according to our 14-day Return and Refund Policy.

Contact Us

BeardMate is operated by Chaliseyz Central L.L.C.

For shipping questions, contact:

Email: support@beardmate.shop