Privacy policy · My Store 2

BeardMate is a brand operated by Chaliseyz Central L.L.C. (“BeardMate,” “we,” “us,” or “our”). We operate the BeardMate website and related services, features, content, tools, and products collectively referred to as the “Services.”

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase a product, create an account, communicate with us, or otherwise use our Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be associated with you. Depending on how you interact with BeardMate, we may collect the following categories of information:

Contact information: Your name, email address, billing address, shipping address, and telephone number.
Order information: Products purchased, order history, returns, exchanges, cancellations, and shipping details.
Payment information: Payment method, transaction details, payment confirmation, and billing information. Payment card information is generally processed directly by our third-party payment providers.
Account information: Username, password, preferences, saved products, and account settings.
Communications: Information you provide when contacting customer support, submitting a review, responding to a survey, or communicating with us.
Device and technical information: IP address, browser type, device type, operating system, network information, and unique device identifiers.
Website activity: Pages viewed, products searched for, products placed in your cart, referring websites, clicks, and other interactions with the Services.
Marketing information: Your communication preferences and information about how you interact with our marketing messages.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to communications, submit a form, or contact us.
Automatically through cookies, pixels, analytics tools, and similar technologies when you use our website.
From service providers that help us process payments, fulfill orders, deliver packages, host our website, prevent fraud, provide analytics, or conduct marketing.
From advertising partners, social media platforms, and other third parties where permitted by applicable law.

3. How We Use Personal Information

We may use personal information to:

Provide and improve our Services

We use your information to process payments, fulfill and deliver orders, manage accounts, process returns or exchanges, provide customer support, remember your preferences, and improve our products and website.

Communicate with you

We may contact you regarding your orders, account, customer-service requests, product updates, policy changes, or other service-related matters.

Marketing and advertising

Where permitted, we may use your information to send promotional emails, display relevant advertising, understand the effectiveness of campaigns, and recommend products that may interest you.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages. You may still receive non-promotional messages concerning your orders or account.

Security and fraud prevention

We may use personal information to verify transactions, authenticate accounts, detect suspicious activity, investigate fraud, maintain website security, and protect our customers, business, and Services.

Legal and business purposes

We may use personal information to comply with applicable laws, respond to lawful requests, enforce our policies, resolve disputes, maintain business records, and protect our legal rights.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

Operate and secure the website.
Remember your cart and preferences.
Understand how visitors use the website.
Measure website and advertising performance.
Personalize content and advertisements.

You may control certain cookies through your browser settings or any privacy controls available on our website. Disabling cookies may prevent some website features from functioning correctly.

Where required by law, we will request your consent before using nonessential cookies.

5. How We Disclose Personal Information

We may disclose personal information to:

Website hosting and e-commerce service providers.
Payment processors and financial institutions.
Shipping, fulfillment, and delivery providers.
Customer-support and communication providers.
Analytics, advertising, and marketing partners.
Fraud-prevention, security, and technology providers.
Professional advisers, including legal, accounting, and insurance providers.
Government agencies or other parties when required by applicable law.
A buyer, investor, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We may also disclose information when you direct us to do so or consent to the disclosure.

6. Shopify

Our store may be powered by Shopify. Shopify may collect and process personal information to host the store, process transactions, provide shopping features, prevent fraud, and improve its services.

Information processed through Shopify may be transferred to and stored in countries outside the country where you live. Shopify processes this information according to its own privacy practices. You can learn more through the Shopify Consumer Privacy Policy.

7. Targeted Advertising and Sale or Sharing of Information

We may work with advertising and analytics partners that collect information about your interactions with our website to provide or measure personalized advertising.

Depending on applicable law, certain advertising activities may be considered the “sale” or “sharing” of personal information or the use of information for targeted advertising. Where required, you may request to opt out by using the privacy controls available on our website or by contacting us.

Where legally required and technically supported, we may recognize the Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

We do not sell personal information for money.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the Services and fulfill transactions.
Maintain your account.
Meet legal, tax, accounting, and reporting obligations.
Prevent fraud and maintain security.
Resolve disputes and enforce agreements.

The specific retention period depends on the type of information, why it was collected, and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee that personal information will always remain completely secure. Please avoid sending sensitive or confidential information through unsecured communication channels.

If you create an account, you are responsible for protecting your password and account credentials.

10. Children’s Privacy

The Services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information. We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Obtain a portable copy of certain personal information.
Opt out of certain targeted advertising, sales, or sharing.
Withdraw consent where processing is based on consent.
Appeal a decision concerning a privacy request.
Restrict or object to certain processing activities.

These rights are subject to applicable legal limitations and exceptions. We may need to verify your identity before completing a request.

You may also authorize an agent to submit a request on your behalf where permitted by law. We may require proof of authorization and direct identity verification.

We will not unlawfully discriminate against you for exercising your privacy rights.

12. Third-Party Websites

Our Services may contain links to websites, social media platforms, or services operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. International Data Transfers

Your personal information may be stored or processed outside the state, province, or country where you live.

When required by law, we use recognized safeguards for international transfers, such as contractual protections or other approved transfer mechanisms.

14. Complaints

If you have concerns about how we handle your personal information, please contact us using the email provided below.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local privacy or data-protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, or legal obligations.

When we update the policy, we will post the revised version on our website and change the “Last updated” date. We will provide additional notice when required by law.

16. Contact Us

BeardMate is operated by Chaliseyz Central L.L.C.

For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact:

Email: support@beardmate.shop