Refund policy
BeardMate is a brand operated by Chaliseyz Central L.L.C. We want you to be satisfied with your purchase. This policy explains the requirements for returns, refunds, exchanges, damaged products, and canceled orders.
14-Day Return Policy
You may request a return within 14 days after receiving your order.
To be eligible for a return:
- The product must be unused, unworn, and in its original condition.
- The product must include its original packaging, accessories, manuals, and labels.
- You must provide a receipt, order confirmation, or other proof of purchase.
- You must contact us before returning the product.
Products returned without prior authorization may not be accepted.
How to Request a Return
To begin a return, email support@beardmate.shop within 14 days of delivery. Include:
- Your name
- Order number
- Product you wish to return
- Reason for the return
- Photos or videos if the product is damaged, defective, or incorrect
If your return is approved, we will provide return instructions. Do not send a product back until you receive these instructions.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are nonrefundable. We recommend using a trackable shipping service because we are not responsible for returned products lost or damaged during shipment.
If we sent an incorrect product or the product arrived damaged or defective, BeardMate will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.
Nonreturnable Products
For health, hygiene, and safety reasons, the following products cannot be returned:
- Products that have been used, worn, washed, opened, or altered
- Personal-care or grooming products that have been opened or used
- Products missing their original packaging or accessories
- Gift cards
- Clearance or final-sale products
- Products damaged through misuse, neglect, accidental damage, or improper handling
Please contact us if you are unsure whether your product is eligible.
Damaged, Defective, or Incorrect Products
Inspect your order when it arrives. If your product is damaged, defective, incomplete, or incorrect, contact us as soon as possible and no later than 14 days after delivery.
Include your order number and clear photos or videos showing the issue. After reviewing your request, we may offer a replacement, refund, store credit, or another appropriate solution.
Damage caused by misuse, normal wear and tear, unauthorized modification, improper storage, or failure to follow product instructions is not considered a manufacturing defect.
Refunds
We will inspect your returned product after receiving it. If the return is approved, the refund will be issued to your original payment method.
Please allow time for your bank or payment provider to process and post the refund. Processing times vary by provider.
We reserve the right to deny a refund or deduct an amount from the refund if the product:
- Does not meet the return requirements
- Has been used, damaged, or altered
- Is missing packaging, accessories, or included materials
- Is returned after the 14-day period
Shipping charges are not refundable unless the return resulted from our error or the product arrived damaged or defective.
Exchanges
We do not guarantee direct exchanges. The fastest way to receive a different product is to return the eligible product and place a new order after the return is approved.
If you received a damaged, defective, or incorrect product, contact us for replacement options.
Order Cancellations
We process orders quickly, so cancellation is not guaranteed. To request a cancellation, contact us as soon as possible.
If the order has already been processed or shipped, it cannot be canceled. You may request a return after receiving it, subject to this policy.
Lost or Stolen Packages
BeardMate is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen. Customers should confirm the shipping address, check the delivery location, and contact the carrier regarding missing packages.
Please contact us if you need supporting order or tracking information for a carrier claim.
Contact Us
BeardMate is operated by Chaliseyz Central L.L.C.
For questions or to request a return, contact:
Email: support@beardmate.shop